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I'm having trouble accessing the Learning centre

If you have any issues accessing the Learning centre, please email us atÌýlearningcentre@bacp.co.ukÌýwith clear screen captures of the issue and as much information you can provide.Ìý

We aim to respond as quickly as possible so you can get into the system and continue your learning with minimal delay.

Searching the catalogue

My learning

Find content you've started but not yet completed.

Completing content

Other features

• Featured content - find newly launched content or relevant resources that might interest you. You can find featured content via the catalogue filters, or by clicking on the featured content option when you first enter the Learning centre.
• View again - use this area to find and return to content you've already completed
• Learning history - use this area to review the content you've accessed in a timeline. Sort by completed or in progress resources and print a copy for your records.

Frequently asked questions

I have a question about my CPD hub subscription.

Please visit our CPD hub FAQ pages

I have a question about the My CPD tool.

Please visit our My CPD help page

Content

I completed a content item but it hasn't appeared in My CPD area yet.

It may take a few minutes for the system to register the record. If it still hasn't appeared after a few minutes, refresh the Log completed CPD page.

Will the video pick back up where I stopped it last?

Unfortunately, the video player can't currently skip to the last place you stopped. But you can return to the resource via your My learning area, so you don't have to search for it again.

What is a learning path?

A learning path brings together multiple linked resources, such as a video presentation, followed by video Q&A.

What are keywords?

Keywords are searchable terms which can be found in each presentation. When a specific keyword is searched, for example, 'Grief', all presentations including the keyword 'Grief' are generated.ÌýÌý

Content or search pages are white when I click on them.

This means the page is taking time to load. Please give it a few minutes before refreshing your browser and it should work.

Why is there a ‘ratings’ and ‘due’ option in the ‘Sort order’ drop down?

These are global system functions within the Learning centre platform. We're not using these functions currently but may switch them on in the future. Filtering by ‘ratings’ or ‘due’ in the drop will return no content results.

How do I clear my ‘View again’?

If you’ve marked content ‘as complete’ it will appear in the ‘View again’ area. If you do not wish for a piece of content to appear in this area then ‘mark as incomplete’ and it will be removed from the ‘view again’ area.

Is the system accessibility compliant?

Yes. The Learning centre is distributed by Agylia whoÌýaim to ensure thatÌýthe Learning centre meetsÌýlevel AA of the WebÌýContent Accessibility Guidelines (WCAG 2.1)Ìýand Section 508 conformance.ÌýThe system is regularly tested toÌýidentifyÌýanyÌýissues, including the use of accessibility evaluation tools and verifying that the learner portal operates with the most commonly used assistive technologies - including screen magnifiers, screen readers and speech recognition tools.

What accessibility tools can I find in the system?

All videos areÌýsubtitledÌýand all audio recordings have a downloadable transcript.ÌýOur video player also includes a searchable transcript.Ìý

To see the subtitles, play the video. Hover your cursor over the video player and select the square icon next to the progress bar. Select English from the options displayed.  Ìý

The video player can also be expanded to full screen. Additional handouts are supplied in PDF format, and PowerPoint format where possible.

Why does the My achievements area have headings for 'Expiry date' and 'Score'?

These are global system functions within the Learning centre platform. We're not using these functions currently but may switch them on in the future.

How can I provide my thoughts and feedback on the Learning centre?

We’d welcome your feedback on the Learning centre, and any future developments you’d like to see.ÌýÌýto let us know your thoughts. To contact the team directly, please emailÌýlearningcentre@bacp.co.uk

Playing the videosÌýor audio recordings

The video or audio keeps stopping and starting (buffering)Ìý

There can be several reasons for this. Even the best broadband speed can vary dramatically over time due to:Ìý

• other people in your household overloading your router by streaming, downloading or simply browsing the web
• neighboursÌýwith the same internet provider using the internet heavily - this can be particularly noticeable at peak times
• the current status of your service provider
• the current status of your computer or device

As buffering issues are caused by your local broadband connection, or the device you are using to access the content, they are outside of our control. We can only offer tips and advice on how to combat the problems. We hope these tips will be helpful.Ìý

Can I change to a different quality? Ìý

Play the video and hover your cursor over the video player. The progress bar will appear at the bottom of the video.Ìý

Click on HD (High Definition quality). This will switch the quality of the video to SD (Standard Definition quality), which will have less of a demand on your internet connection.Ìý

What things can affect the quality of videos in the Learning centre?Ìý

Watching Netflix or a similar streaming service, downloading software or apps, online gaming or even just browsing the web could affect the stream.Ìý

Check to see if other devices in your household are using your internet connection at the same time. More devices will consume the bandwidth of the connection. (Bandwidth is the maximum amount of usage that your internet connection can handle at any one time.)Ìý

Many home internet routers cannot handle more than a couple of devices at a time and can quickly become overloaded if a household is using many devices (smartphones, tablets, laptops, desktops, smart TVs or similar).Ìý

Check that your router can cope with multiple device usage, or disconnect any devices that are not required during the stream. Ìý

Is internet speed important?Ìý

Low internet speed can cause buffering.Ìý

We recommend a minimum internet speed of at least 5 Megabits per second. You can  (you need to check the download speed).Ìý

Contact your internet service provider if you're unsure about your internet speed, if you think your connection is slower than expected, or if you experience any other issues with your internet connection.Ìý

Do I need to update my browser or any plugins?Ìý

It's important to update your internet browser and web plugins (JavaScript and Adobe Flash player) regularly to ensure the best performance of your browser.Ìý

If you're unsure how to update your browser, you can find tutorials online via Google search.Ìý

Do I need to update my anti-virus protection?Ìý

Out of date anti-virus software can affect the performance of your device.Ìý

Make sure that you regularly update your software to ensure your computer or device is properly protected. Ìý

Is there anything else that can affect the stream?Ìý

Make sure that the device you're using to access the video content isn't running any updates, and close any non-essential programmes while watching the stream.Ìý

Watching videos using the internet will use your device's resources. If it's running a lot of programmes or systems in the background, this could cause buffering issues. Ìý

I keep getting a ‘media could not be loaded' error message. What should I do?Ìý

Unfortunately this issue relates to some of our older videos. We are aware of the problem and are trying to fix it as soon as possible. In the meantime, you can try updating your web browser or try watching content on a different browser.

This should fix the problem however if you are still experiencing issues, please contact us at cpdhub@bacp.co.uk.Ìý