Extract from the Ethical Framework

Clients need to be able to participate freely as they workÌýwith practitioners of the counselling professions towardsÌýtheir desired goals. This requires clients to be able to trustÌýtheir practitioner with their wellbeing and sensitiveÌýpersonal information. Therefore, as members or registrantsÌýof Ïã¸ÛÁùºÏ²Ê¾«×¼×ÊÁÏ, we take being trustworthy as a serious ethicalÌýcommitment. We have agreed that we will:

1.ÌýPut clients first by:
a. making clients our primary concern while we are working with them
b. providing an appropriate standard of service to our clients

2.ÌýWork to professional standards by:
a. working within our competence
b. keeping our skills and knowledge up to date
c. collaborating with colleagues to improve the quality of what is being offered toÌýclients
d. ensuring that our wellbeing is sufficient to sustain the quality of the work
e. keeping accurate and appropriate records

3.ÌýShow respect by:
a. valuing each client as a unique person
b. protecting client confidentiality and privacy
c. agreeing with clients on how we will work together
d. working in partnership with clients

4.ÌýBuild an appropriate relationship with clients by:
a. communicating clearly what clients have a right to expect from us
b. communicating any benefits, costs and commitments that clients mayÌýreasonably expect
c. respecting the boundaries between our work with clients and what lies outsideÌýthat work
d. not exploiting or abusing clients
e. listening out for how clients experience our working together

5.ÌýMaintain integrity by:
a. being honest about the work
b. communicating our qualifications, experience and working methods accurately
c. working ethically and with careful consideration of how we fulfil our legalÌýobligations

6.ÌýDemonstrate accountability and candour by:
a. being willing to discuss with clients openly and honestly any known risksÌýinvolved in the work and how best to work towards our clients’ desiredÌýoutcomes by communicating any benefits, costs and commitments that clientsÌýmay reasonably expect
b. ensuring that clients are promptly informed about anything that has occurredÌýwhich places the client at risk of harm or causes harm in our work together,Ìýwhether or not clients are aware of it, and quickly taking action to limit or repairÌýany harm as far as possible
c. reviewing our work with clients in supervision
d. monitoring how clients experience our work together and the effects of our workÌýwith them

Video transcriptsÌý(opens in a new window)

FAQs

Why don’t we just have rules?

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If I can see a better way of implementing the commitments than is suggested in the Good Practice section what should I do?

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Can I use the Commitments section on its own to explain how I work ethically and give it to my clients or other colleagues?

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